Contact Policy

Last Updated: June 2026

Customer Support

At Beauty & More, we are committed to providing excellent customer service and support.

To ensure the fastest and most efficient assistance, all customer inquiries must be submitted through the live chat or contact chat feature available on our website.

How to Contact Us

For assistance with:

• Orders
• Shipping and delivery questions
• Returns and refunds
• Damaged or incorrect items
• Product inquiries
• General support

Please use the chat feature located on our website.

Response Times

We strive to respond to all customer inquiries as quickly as possible.

Typical response times are:

• Within 24 hours during business days
• Up to 96 hours during weekends, holidays, or periods of high support volume

Response times are estimates and may vary.

Information to Include

To help us assist you more efficiently, please provide:

• Your order number (if applicable)
• The name used on the order
• A detailed description of your question or issue
• Photos of any damaged, defective, or incorrect items when applicable

Returns, Refunds, and Order Issues

Requests regarding returns, refunds, damaged items, missing items, or incorrect orders must be submitted through our website chat system.

Failure to provide the requested information may delay the review and resolution process.

Respectful Communication

We are committed to treating all customers with respect and ask that customers do the same when communicating with our support team.

We reserve the right to refuse service or terminate communications involving abusive, threatening, discriminatory, or inappropriate behavior.

Changes to This Policy

Beauty & More reserves the right to update or modify this Contact Policy at any time. Any changes will be posted on this page.

Thank you for shopping with Beauty & More. We appreciate your business and look forward to assisting you.